• Front Desk Agent

    Part Time 
    12.00/Hr.

    • Ensures that all guests are greeted and offered friendly and professional service in a timely fashion.
    • Performs registering guests into the hotel and assigning appropriate room.
    • Provides a detailed explanation of all hotel facilities and amenities.
    • Communicates check-in and check-out status to housekeeping department.
    • Check guests out of hotel upon departure accurately following prescribed checkout procedure.
    • Maintains organized, accurate reservation system for individual and group room bookings.
    • Performs cashiering duties.
    • Answer switchboard promptly and courteously.  Route calls appropriately.
    • Handle guest messages and mail.
    • Maintains cleanliness of workplace.
    • Obtains form of payment for all registered guests.  Approval codes on all credit cards and personal checks
    • Prepares and resolves discrepancy report each afternoon by comparing to housekeeping report with the front desk rack.
    • Post advance deposits.
    • Maintains phone rack for accurate listing of hotel guests.
    • Relocate guests we are unable to accommodate.
    • Enthusiastically sell property.  Offer information on restaurant, lounge, pool and exercise facility.
    • File check out registration cards and folios.
    • Conduct personal behavior in a mature, professional, business manner when representing The River Lodge & Grill.
    • Log all individual and group reservations to maintain accurate counts of rooms sold by night
    • Communicates with sales department to ensure proper handling of group bookings
    • Maintains availability board as necessary (4 months out) to insure maximum occupancies (not to exceed 100%) at highest rate possible
    • Establish rapport with corporate reservation makers to encourage loyal patronage
    • Block rooms to satisfy individual and group room requests
    • Control rooms inventory
    • Complies with all policies and procedures set forth by The River Lodge & Grill Employee Handbook
    • Responsible for a predetermined dollar amount issued as a bank
    • Cashing in and out
    • Shift balancing
    • Posting of all charges on micros
    • Post of room and tax
    • Shift checklist

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