Front Desk Night Auditor

Part Time - Possible Full time
12.50/Hr.

• Ensures that all guests are greeted and offered friendly and professional service in a timely fashion.
• Performs registering guests into the hotel and assigning appropriate room.
• Provides a detailed explanation of all hotel facilities and amenities.
• Communicates check-in and check-out status to housekeeping department.
• Check guests out of hotel upon departure accurately following prescribed checkout procedure.
• Maintains organized, accurate reservation system for individual and group room bookings.
• Performs cashiering duties.
• Answer switchboard promptly and courteously.  Route calls appropriately.
• Handle guest messages and mail.
• Maintains cleanliness of workplace.
• Obtains form of payment for all registered guests.  Approval codes on all credit cards and personal checks
• Prepares and resolves discrepancy report each afternoon by comparing to housekeeping report with the front desk rack.
• Post advance deposits.
• Maintains phone rack for accurate listing of hotel guests.
• Relocate guests we are unable to accommodate.
• Enthusiastically sell property.  Offer information on restaurant, lounge, pool and exercise facility.
• File check out registration cards and folios.
• Conduct personal behavior in a mature, professional, business manner when representing The River Lodge & Grill.
• Log all individual and group reservations to maintain accurate counts of rooms sold by night
• Communicates with sales department to ensure proper handling of group bookings
• Maintains availability board as necessary (4 months out) to insure maximum occupancies (not to exceed 100%) at highest rate possible
• Establish rapport with corporate reservation makers to encourage loyal patronage
• Block rooms to satisfy individual and group room requests
• Control rooms inventory
• Complies with all policies and procedures set forth by The River Lodge & Grill Employee Handbook
• Responsible for a predetermined dollar amount issued as a bank
• Cashing in and out
• Shift balancing
• Posting of all charges on micros
• Post of room and tax
• Shift checklist
• Roll over Hotel & Restaurant to Next Business Day